Shipping and Returns
UK SHIPPING
FREE Shipping over £80 - Delivery within 3-5 working days (Royal Mail 2nd Class).
£3 - Flat Rate Shipping - Delivery within 3-5 working days (Royal Mail 2nd Class).
£4.95 - First Class Shipping - Delivery within 1-3 working days (Royal Mail 1st Class).
£9.95 - Next working day - If ordered by 2pm the day before.
COVID & BREXIT SHIPPING DELAYS AFFECTING E.U. & INTERNATIONAL ORDERS
Due to COVID & Brexit some orders are arriving as per normal delivery times, while others are experiencing delays up to 2-4 weeks. Depending on the country we are also seeing customs and duty fees being enforced on some orders (you will be responsible for customs fees if they are incurred).
EU Customers
Delays from 2-4 weeks are possible. If your order is stopped at Customs you will be required to pay any necessary fees.
International Customers
Delays from 2-6 weeks are possible. (Australia and New Zealand are enforcing some of the strictest COVID policies right now, resulting in long Customs delays.)
If your items arrive late we sincerely apologise, and we appreciate your patience during this unprecedented time. If you would like more information please email us at info@kapowmeggings.com and we’ll do all we can to help.
EUROPEAN SHIPPING
FREE Shipping over £80 - Tracked Delivery within 4-7 working days.
£5 - Tracked Delivery to Europe in 4 to 7 working days.
£8.95 - Signed For delivery to Europe in 4 to 7 working days (this method requires a signature from the recipient upon delivery).
All EU deliveries sent by our mail partners, Royal Mail or DHL GlobalMail. Last leg fulfilled by the national mail carrier of destination country.
AUSTRALIA AND NEW ZEALAND SHIPPING
Note: Australia & NZ are destinations where COVID has impacted delivery times.
£8.95 - Tracked Delivery in 25-35 working days. (Australia & NZ are destinations where COVID has impacted delivery times).
£13.95 - Signature Required (tracked) - Delivery in 25 to 35 working days. This method requires a signature from the recipient upon delivery.
£34.99 - International Courier - Tracked - 5-7 working days.
WORLDWIDE SHIPPING
Varies by country. Please add items to Cart and proceed to “Shipping Options” page in order to see pricing for your location. Prices vary between £8.95 to £44.99 depending on where you are in the world. Delivery times range from 7 to 15 working days.
Live in the USA? For cheaper shipping, order from our USA store: kapowmeggings.com
All deliveries sent by our mail partners, Royal Mail or DHL GlobalMail. Last leg fulfilled by the national mail carrier of destination country. Shipping times & guarantees are based on their services. (For this reason we also work around UK public holidays).
CUSTOMS TAX / DUTY FEES
Important notice on Customs: Customs departments of every country vary greatly. We can't guarantee you won't experience delays or customs charges, and do not take responsibility for your country's Customs service. You will be responsible for any Customs charges incurred.
SHIPPING PROTECTION / DELIVERY INSURANCE
We have partnered with Route™️, a Shipping Protection Provider that will guarantee a refund or replacement of your order from loss, damage or theft. For a nominal fee at checkout you can completely ensure peace of mind that your order will be delivered or your money back. The cost is usually around £1, however the fee is calculated depending on the size of the order.
Route insurance will even cover if your order gets stolen from your mailbox, after it’s been confirmed by the shipping companies as being delivered. For any questions please email us at: info@kapowmeggings.com
This is what our Route optional shipping protection looks like on checkout:
RETURNS & EXCHANGES
We want you to be 100% happy with your Kapow Meggings purchase. If you’re not happy for any reason, return your item(s) in their original condition (not worn other than to try on) for a full refund or exchange. For hygiene and safety reasons, we only accept underwear returns / exchanges for items that have not been tried on. Our return period is 30 days from receipt of item. If you would like to return or exchange your order for any reason, please email us at returns@kapowmeggings.com.
FREE Returns Within The UK: Please post your return within 21 days of generating a returns slip through the Kapow returns portal. Items not posted within 21 days of generating the returns slip will incur a £3.99 processing charge. This returns policy is part of what allows us to offer free returns – thanks for your understanding homies! To be eligible for free returns you must have purchased through our website kapowmeggings.co.uk.
EU & Global Returns: Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
Returns address:
Kapow Meggings C/O Whitehouse Solutions
Whitehouse Business Park
White Ash Green
Halstead
Essex, UK
CO9 1PB
For any questions please email us at: returns@kapowmeggings.com
ON REQUEST
If you have a bulk order, or need specific delivery requirements please email us on info@kapowmeggings.com. We can also ship by courier on request.