Shipping and Returns
UK SHIPPING
FREE Shipping over £80 - Delivery within 3-5 working days (Royal Mail 2nd Class).
£3 - Flat Rate Shipping - Delivery within 3-5 working days (Royal Mail 2nd Class).
£4.95 - First Class Shipping - Delivery within 1-3 working days (Royal Mail 1st Class).
£9.95 - Next working day - If ordered by 2pm the day before.
All UK deliveries dispatched from our warehouse in England.
GERMANY SHIPPING
FREE Shipping over £80 - Tracked Delivery within 1-3 working days.
£4 - Tracked Delivery in 1 to 3 working days.
All DE deliveries dispatched from our warehouse in Germany.
EUROPEAN SHIPPING
FREE Shipping over £80 - Tracked Delivery within 2-4 working days.
£5 - Tracked Delivery to Europe in 2 to 4 working days.
All EU deliveries dispatched from our warehouse in Germany.
COVID SHIPPING DELAYS AFFECTING SOME REST-OF-WORLD ORDERS
Due to COVID some orders are arriving as per normal delivery times, while others are experiencing delays up to 2-4 weeks. Depending on the country we are also seeing customs and duty fees being enforced on some orders (you will be responsible for customs fees if they are incurred).
Delays from 2-6 weeks are possible. (Australia and New Zealand are enforcing some of the strictest COVID policies right now, resulting in long Customs delays.)
If your items arrive late we sincerely apologise, and we appreciate your patience during this unprecedented time. If you would like more information please email us at info@kapowmeggings.com and we’ll do all we can to help.
AUSTRALIA AND NEW ZEALAND SHIPPING
Note: Australia & NZ are destinations where COVID has impacted delivery times.
£8.95 - Tracked Delivery in 25-35 working days. (Australia & NZ are destinations where COVID has impacted delivery times).
£13.95 - Signature Required (tracked) - Delivery in 25 to 35 working days. This method requires a signature from the recipient upon delivery.
£34.99 - International Courier - Tracked - 5-7 working days.
WORLDWIDE SHIPPING
Varies by country. Please add items to Cart and proceed to “Shipping Options” page in order to see pricing for your location. Prices vary between £8.95 to £44.99 depending on where you are in the world. Delivery times range from 7 to 15 working days.
Live in the USA? For cheaper shipping, order from our USA store: kapowmeggings.com
All deliveries sent by our mail partners, Royal Mail or DHL. Depending on destination, last leg can be fulfilled by the national mail carrier of destination country. Shipping times & guarantees are based on their services. (For this reason we also adhere to UK and German public holidays).
CUSTOMS TAX / DUTY FEES
Important notice on Customs: Customs departments of every country vary greatly. We can't guarantee you won't experience delays or customs charges, and do not take responsibility for your country's Customs service. You will be responsible for any Customs charges incurred.
RETURNS & EXCHANGES
We want you to be 100% happy with your Kapow Meggings purchase. If you’re not happy for any reason, return your item(s) in their original condition (not worn other than to try on) for a full refund or exchange. For hygiene and safety reasons, we only accept underwear returns / exchanges for items that have not been tried on. Our return period is 30 days from receipt of item. If you would like to return or exchange your order for any reason, please email us at returns@kapowmeggings.com.
FREE Returns Within The UK: Email us at info@kapowmeggings.com with the details of your return and we will activate the returns process through our returns portal. Please post your return within 21 days of generating a returns slip through the Kapow returns portal. Items not posted within 21 days of generating the returns slip will incur a £3.99 processing charge. This returns policy is part of what allows us to offer free returns – thanks for your understanding! To be eligible for free returns you must have purchased through our website kapowmeggings.co.uk.
EU Returns: Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
EU Returns address:
Kapow Meggings c/o Beckmann Systemlogistik GmbH
Dieselstr. 2
Köln-Lövenich
Köln
50859
Germany
Rest-of-World Returns: Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
Rest-Of-World Returns address:
Kapow Meggings C/O Whitehouse Solutions
Whitehouse Business Park
White Ash Green
Halstead
Essex, UK
CO9 1PB
For any questions please email us at: returns@kapowmeggings.com
ON REQUEST
If you have a bulk order, or need specific delivery requirements please email us on info@kapowmeggings.com. We can also ship by courier on request.