Shipping and Returns
**CHRISTMAS SHIPPING CUT-OFF TIMES**
UK
Regular Royal Mail Shipping - 18th December
Royal Mail Next Working Day Shipping - 19th December
EU
Germany regular shipping - 19th December
EU regular shipping - differs by country, generally by Monday 18th however please email info@kapowmeggings.com for specific enquiries
UK SHIPPING
FREE Shipping over £80 - Delivery within 3-5 working days (Royal Mail 2nd Class).
£3 - Flat Rate Shipping - Delivery within 3-5 working days (Royal Mail 2nd Class).
£4.95 - First Class Shipping - Delivery within 1-3 working days (Royal Mail 1st Class).
£9.95 - Next working day - If ordered by 2pm the day before.
All UK deliveries dispatched from our warehouse in England.
GERMANY SHIPPING
FREE Shipping over €90 - Tracked Delivery within 1-3 working days.
£4 - Tracked Delivery in 1 to 3 working days.
All DE deliveries dispatched from our warehouse in Germany.
EUROPEAN SHIPPING
FREE Shipping over €90 - Tracked Delivery within 2-4 working days.*
£5 - Tracked Delivery to Europe in 2 to 4 working days.
*Excluding the below countries.
£9.99 - DHL Warenpost International (2-4 days Tracked) - for: Switzerland
£9.99 - DHL Warenpost International (5-9 days Tracked) - for: Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Cyprus, Faroe Islands, Greece, Iceland, Moldova, Montenegro, North Macedonia, Norway, Romania, Serbia, Ukraine
£24.99 - on DHL Express Courier (5-7 days Tracked) - for: Armenia, Georgia, Gibraltar, Kosovo, Turkey
All European deliveries dispatched from our warehouse in Germany.
AUSTRALIA AND NEW ZEALAND SHIPPING
Note: Australia & NZ are destinations where COVID has impacted delivery times.
£29.99 - DHL Express International Courier - Tracked - 7-12 working days. Currently COVID delays.
REST-OF-WORLD SHIPPING
Varies by country but is generally between £19.99 - £29.99 for DHL Express Courier. Please add items to Cart and proceed to “Shipping Options” page in order to see pricing for your location. Delivery times range from 7 to 15 working days. In rare cases COVID measures are still impacting delivery times.
If your items arrive late we sincerely apologise, and we appreciate your patience. If you would like more information please email us at info@kapowmeggings.com and we’ll do all we can to help.
*Rest-Of-World orders are any orders to NON UK or EU countries.
Live in the USA? For cheaper shipping, order from our USA store: kapowmeggings.com
All deliveries sent by our mail partners, Royal Mail or DHL. Depending on destination, last leg can be fulfilled by the national mail carrier of destination country. Shipping times & guarantees are based on their services. (For this reason we also adhere to UK and German public holidays).
Kapow is a UK company. Our products are designed in Australia and ship from London (for UK and Rest Of World orders) and Germany (for EU orders).
CUSTOMS TAX / DUTY FEES
Important notice on Customs: Customs departments of every country vary greatly. We can't guarantee you won't experience delays or customs charges, and do not take responsibility for your country's Customs service. You will be responsible for any Customs charges incurred.
SHIPPING PROTECTION / DELIVERY INSURANCE
We recommend selecting Navidium Shipping Protection when you place your order. For a small fee (usually around £1-2, the exact cost is calculated on the size of your order), this will guarantee replacement or a refund in the event of any Loss or Theft that occurs during delivery. For any questions, please email us at info@kapowmeggings.com.
Navidium Shipping Protection is available during the checkout process, and looks like this:
Kapow will not be responsible for lost or stolen packages that deselect Navidium Shipping Insurance.
Note:
- Claims must be submitted to info@kapowmeggings within 7 days of the order being lost or stolen.
- When refunding an item, Navidium Shipping Protection covers the subtotal of the order excluding shipping costs, taxes, and the Navidium Shipping Protection charge.
- Navidium Shipping Protection does not cover a wrong address entered at the time of placing the order.
- Navidium Shipping Protection does not cover an order stuck in international customs. The customer is responsible for any customs fees associated with their country of residence.
- If damaged, Navidium requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).
- If stolen, Navidium requires evidence of a police report on orders over £150
If any of these occur, reach out to us at info@kapowmeggings.com and we will do our best to get you sorted out where possible!
RETURNS & EXCHANGES
We want you to be 100% happy with your Kapow Meggings purchase. If you’re not happy for any reason, return your item(s) in their original condition (not worn other than to try on) for a full refund or exchange. For hygiene and safety reasons, we only accept underwear returns / exchanges for items that have not been tried on. Our return period is 30 days from receipt of item. If you would like to return or exchange your order for any reason, please review the returns information relating to your country below or email us at returns@kapowmeggings.com
(Refunds exclude shipping costs unless item damaged or faulty).
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Australia Returns address:
Kapow Meggings
23 The Parapet,
Castlecrag,
Sydney, NSW
2068
Australia
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
France Returns address:
EZI RETURNS - Kapow Meggings
70 Avenue Jean Jaurès,
Bagnères de Luchon,
31110
FRANCE
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Germany Returns address:
Kapow Meggings c/o Beckmann Systemlogistik GmbH
Dieselstr. 2
Köln-Lövenich
Köln
50859
Germany
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Ireland Returns address:
Coll-8 Logistics - EZI – Kapow Meggings
Unit 2, Baldonnell Business Park,
Baldonnell,
D22 XK20
Ireland
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Italy Returns address:
IFS - Ezi Returns - Kapow
Meggings
Via dell'Industria 58/A
20037 Paderno Dugnano
Milano
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Netherlands Returns address:
Global e commerce experts - -
Kapow Meggings
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Poland Returns address:
Retco - EZI RETURNS - Kapow
Meggings
ul. Parzniewska 18 bud 2
05-800 Pruszków
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Portugal Returns address:
MULTISOURCE - EZI - Kapow
Meggings
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Spain Returns address:
DEVO - EZI - Kapow Meggings
Calle Narcis Monturiol 41
29603 Marbella
SPAIN
Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Sweden Returns address:
MLT AB - Ezi Returns
Typsnittsgatan 11
75454 Uppsala
Sweden
At Kapow Meggings
Email us at info@kapowmeggings.com with the details of your return and we will activate the returns process through our returns portal. Please post your return within 21 days of generating a returns slip through the Kapow returns portal. Items not posted within 21 days of generating the returns slip will incur a £3.99 processing charge. This returns policy is part of what allows us to offer free returns – thanks for your understanding! To be eligible for free returns you must have purchased through our website kapowmeggings.co.uk.
Rest-of-World Returns:
We accept returns from anywhere in the world. Return packages must be shipped prepaid by the customer. Returns will be processed once the items are received by our warehouse. We cannot take responsibility for returned items that do not reach us. We suggest that you get postal insurance and a tracking number before sending any items.
*You must include a slip of paper with your order number, name & email address in your package so we can process your return correctly and quickly for you.
Rest-Of-World Returns address:
Kapow Meggings C/O Whitehouse Solutions
Whitehouse Business Park
White Ash Green
Halstead
Essex, UK
CO9 1PB
For any questions please email us at: returns@kapowmeggings.com
ON REQUEST
If you have a bulk order, or need specific delivery requirements please email us on info@kapowmeggings.com. We can also ship by courier on request.