Shipping and Returns

UK SHIPPING

FREE Shipping over £80 - Royal Mail Tracked - Delivery within 2-3 working days.

£3.95 - Flat Rate Shipping - Royal Mail Tracked - Delivery within 2-3 working days.

£5.25 - First Class Royal Mail Tracked - Delivery within 1-2 working days.

£9.95 - Royal Mail Next Working Day - If ordered by 2pm the day before.

Dispatched from our warehouse in England.

GERMANY SHIPPING

FREE Shipping over €90 - DHL Tracked Delivery - 1-2 working days.

€4.65 - DHL Tracked Delivery - 1-2 working days.

Dispatched from our warehouse in Germany.

EU SHIPPING

FREE Shipping over €90* - DHL Tracked Delivery - 2-7 working days.

€4.95* - DHL Tracked Delivery - 2-7 working days.

*Click the drop down list below to see exact costs & timings for your country. All EU orders dispatched from our warehouse in Germany.

ALL COUNTRIES - SHIPPING

SHIPPING INFORMATION

All deliveries sent by our mail partners, Royal Mail or DHL. Depending on destination, last leg can be fulfilled by the national mail carrier of destination country. Shipping times & guarantees are based on their services. For this reason we also adhere to UK and German public holidays.

Kapow is a UK company. Our products are designed in Australia and ship from England (for UK & International orders) and Germany (for EU orders).

CUSTOMS TAX / DUTY FEES

Important notice on Customs: Customs departments of every country vary greatly. We can't guarantee you won't experience delays or customs charges. You will be responsible for any Customs charges incurred. 

SHIPPING PROTECTION / DELIVERY INSURANCE

We recommend selecting Navidium Shipping Protection when you place your order. For a small fee (usually around £1-£2 or foreign currency equivalent, the exact cost is calculated on the size of your order), this will guarantee replacement or a refund in the event of any Loss or Theft that occurs during delivery. For any questions, please email us at info@kapowmeggings.com. 

Navidium Shipping Protection is optional and available during the checkout process. It looks like this:

Kapow will not be responsible for lost or stolen packages that deselect Navidium Shipping Insurance.

Note:

  • Claims must be submitted to info@kapowmeggings within 7 days of the order being lost or stolen.
  • When refunding an item, Navidium Shipping Protection covers the subtotal of the order excluding shipping costs, taxes, and the Navidium Shipping Protection charge.
  • Navidium Shipping Protection does not cover a wrong address entered at the time of placing the order.
  • Navidium Shipping Protection does not cover an order stuck in international customs. The customer is responsible for any customs fees associated with their country of residence.
  • If damaged, Navidium requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).
  • If stolen, Navidium requires evidence of a police report on orders over £150 or foreign currency equivalent.

If any of these occur, reach out to us at info@kapowmeggings.com and we will do our best to get you sorted out where possible!

RETURNS & EXCHANGES

We want you to be 100% happy with your Kapow Meggings purchase. If you’re not happy for any reason, return your item(s) in their original condition (not worn other than to try on) for a full refund or exchange. For hygiene and safety reasons, we only accept underwear returns / exchanges for items that have not been tried on. Our return period is 30 days from receipt of item. Sale items can be exchanged or returned for store credit, but are not eligible for refunds. 

If you would like to return or exchange your order for any reason,<click here to go to our returns portal>

ON REQUEST

If you have a bulk order or need a specific request email info@kapowmeggings.com