SHIPPING PROTECTION / DELIVERY INSURANCE
We recommend selecting Order Protect Shipping Protection when you place your order. For a small fee (usually around £1-2, the exact cost is calculated on the size of your order), this will guarantee replacement or a refund in the event of any Loss or Theft that occurs during delivery. For any questions, please email us at email@example.com.
Order Protect Shipping Protection is available during the checkout process, and looks like this:
Kapow will not be responsible for lost or stolen packages that deselect Order Protect Shipping Protection.
- Claims must be submitted to info@kapowmeggings within 7 days of the order being lost or stolen.
- When refunding an item, Order Protect covers the subtotal of the order excluding shipping costs, taxes, and the Order Protect charge.
- Order Protect does not cover a wrong address entered at the time of placing the order.
- Order Protect does not cover an order stuck in customs. The customer is responsible for any customs fees associated with their country of residence.
- If damaged, Order Protect requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).
- If stolen, Order Protect requires evidence of a police report on orders over £130
If any of these occur, reach out to us at firstname.lastname@example.org and we will do our best to get you sorted out where possible!